FAQ
FAQ
3. How do I know if a pair of Levi’s or vintage luxury item will fit me?
Vintage sizing can differ from modern sizes, so we recommend reviewing the measurements listed for each item. We provide detailed measurements such as waist, inseam, rise, and leg opening to help you find your perfect fit. For luxury items, we include sizing details where available. If you’re unsure, feel free to reach out to us for assistance!
4. Do you offer returns or exchanges?
Since our products are vintage and sold as-is, we generally do not accept returns or exchanges. However, if there’s a major issue with your order (e.g., significant defects not mentioned in the listing), please contact us within 7 days of receiving your item, and we’ll do our best to resolve it.
5. How should I care for my vintage Levi’s or luxury items?
To keep your vintage Levi’s or luxury items looking their best, we recommend following care instructions specific to each item. For denim, wash inside out in cold water and air-dry. For luxury pieces, please consult specific care guidelines, as each item may have unique needs due to its age and material.
6. How can I track my order?
Once your order has shipped, you’ll receive a tracking number via email. You can track your order using the tracking number provided.
7. Do you ship internationally?
Yes! We offer international shipping. Shipping rates and times will vary based on your location. Please review the shipping details at checkout for more information.
8. How long will it take for my order to arrive?
Orders typically ship within 1-3 business days. Delivery times depend on your location and the shipping method chosen at checkout. Domestic orders usually arrive within 5-7 business days, while international orders may take longer.
9. Are there any customs fees for international orders?
International orders may be subject to customs duties or taxes based on the destination country. These fees are the responsibility of the customer and are not included in the shipping cost at checkout.
10. How do I contact customer support?
If you have any questions or need assistance, you can reach us via email at [email protected]. We’re happy to help!
11. Can I request a specific style or size?
We curate our collection based on availability, but we’re always happy to hear about the specific styles, sizes, or luxury items you’re looking for! Feel free to contact us, and we’ll let you know if we have something that matches your request.
12. Do you offer gift cards?
Currently, we do not offer gift cards. However, we’re always working on expanding our offerings and may introduce gift cards in the future. Stay tuned!
13. Are your products sustainably sourced?
Yes! We believe in the sustainability of vintage fashion. All of our Levi’s and luxury pieces are pre-owned, giving them a second life. By choosing vintage, you’re contributing to a more sustainable fashion cycle.